![]() If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information. ![]() Here you can learn more about How to restore the BIOS settings. After the BIOS update is completed, we recommend you to load the BIOS default settings on this unit.Do not unplug the AC adapter or interrupt the process until the BIOS update completes, and then your computer will restart. After that, your computer should automatically start to resume the BIOS update. Re-connect the AC adapter and battery, then power on the computer.(These models need to plug in the AC adapter to do the Hard reset process.) Note: Please don’t remove the AC adapter for ASUS laptop TP420IA and UX425IA model. Please remove the AC adapter and battery (for removable battery models) first, then press and hold the power button for 40 seconds.Scenario 3: If you experience that the computer powers on and boots to a black screen (power LED indicator is on, but there is nothing displayed on the screen) after the BIOS update is failed, please try below steps to see if the issue can be resolved: Turn on your computer, then it will start to resume the BIOS update automatically.Then the desktop will restart and return to normal. Click the file in the upper left corner and select to run a new task. Plug the USB flash drive with the BIOS file to this computer, and make sure the AC adapter is connected. First, in the black screen state, the user can try to press Ctrl+Shift+Esc on the keyboard to open the task manager.Make certain the ventilation holes aren’t blocked by dust or other debris. Your computer needs good ventilation to avoid overheating. And the most common cause of crashes is overheating. Please turn off the computer with the above symptom, then press and hold the power button for 15 seconds until the power LED indicator is off. Most often, a suddenly black screen accompanied by what appears to be a completely unresponsive computer is a symptom your computer has crashed.If not, please download the latest version of BIOS. ![]() Note: If the screen displays a recommended version of recovery BIOS, please download this version. After downloading, put this BIOS file under the root directory of USB flash drive (the USB flash drive formatted type should be FAT32). To use another PC and go to the ASUS support site to download the BIOS file corresponding to the computer model with the above symptom. Refer to this FAQ: How to update BIOS with EZ Flash.Scenario 2: If you experience that the computer boots up, the following image displays after the BIOS update process is failed, please refer to the following steps to successfully complete the BIOS update. Scenario 1: If you experience that after the computer boots up, the following image displays, please wait for 60 seconds or select Yes on the screen, and then your computer will start to resume the BIOS update automatically. To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about solution when Laptop occurs black screen and the BIOS update process is interrupted Troubleshooting - Computer occurs black screen when the BIOS update process is interrupted
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